How to Refund a Game on Steam: A Comprehensive Guide

Greeting and Introduction

Challenger, welcome to our comprehensive guide on how to refund a game on Steam. As gamers, we understand how frustrating it can be to purchase a game, only to find out it’s not what we expected or it won’t run on our system. Fortunately, Steam offers a seamless refund system that allows us to get our money back in such cases.

In this article, we’ll walk you through the entire process of obtaining a refund for a game purchased on Steam, step-by-step. We’ll also provide you with valuable tips and insights on how to make the refund process as smooth as possible.

Are you ready to learn how to refund a game on Steam? Let’s get started!

Understanding Steam’s Refund Policy

Before we dive into the actual process of refunding a game on Steam, it’s essential to have a clear understanding of Steam’s refund policy. Knowing this policy will help you determine whether you’re eligible for a refund or not, and it will also help you avoid any pitfalls that could lead to a denied refund request.

Eligibility for Refunds

First and foremost, you must understand that not all games are eligible for refunds. According to Steam’s refund policy, the following conditions must be met for a game to be eligible for a refund:

Condition Description
The game was purchased within the last 14 days If you request a refund for a game within 14 days of the purchase date, you’re eligible for a refund.
The game has been played for less than two hours If you’ve played the game for less than two hours, you’re eligible for a refund.
The game is not a bundle or package Refunds are not supported for a game that is part of a bundle or package.
The game has not been permanently banned If the game has been permanently banned by Valve due to a breach of the Steam Subscriber Agreement, you’re not eligible for a refund.

It’s essential to note that despite meeting all the eligibility conditions, Steam may still reject your refund request if they suspect any abuse of the refund system, such as requesting refunds for multiple games repeatedly.

Exceptions to Refund Policy

Steam’s refund policy clearly defines the situations that qualify for a refund. However, there are some exceptions to this policy, such as:

  • When a game is purchased during a sale, and the sale price is lower than the refund status of the game, you will be refunded the sale price instead of the full price.
  • Downloadable content (DLC), expansion packs, and other add-ons are not eligible for refunds.
  • In-game purchases, such as microtransactions and game currency, are also not eligible for refunds.

How to Request a Refund on Steam

Now that you understand Steam’s refund policy let’s go through the process of requesting a refund for a game purchased on Steam. Here’s a step-by-step guide you can follow:

Step 1: Log In to Your Steam Account

The first step in requesting a refund is to log in to your Steam account. Navigate to the Steam website and log in using your Steam account details.

Step 2: Access Your Account Details

Once you’re logged in, click on your account name displayed in the top right corner of the Steam page. From there, select Account Details from the drop-down menu.

Step 3: Click on “View Purchase History”

On the Account Details page, you will see a list of options. Click on “View purchase history” from the menu.

Step 4: Select the Game You Want to Refund

Under the “View purchase history” tab, you’ll see a list of all your Steam purchases. Select the game you want to refund by clicking on it. The game detail page will open, showing you all the purchase details.

Step 5: Click on “I Would Like a Refund”

On the game detail page, click on the “I would like a refund” option.

Step 6: Select Your Refund Reason

Select the reason why you’re requesting a refund from the drop-down options. Steam provides several reasons such as “It’s not what I expected” or “It doesn’t work on my computer.” Choose the option that best describes your situation.

Step 7: Submit Your Refund Request

After selecting the reason, click on the “Submit Request” button to submit your refund request. Steam will respond to your request within the next 24 hours.

FAQs About Refunding Games on Steam

1. Can I refund games that are more than 14 days old?

No, you cannot. Steam’s refund policy only allows refunds for games purchased within 14 days of the refund request.

2. Can I refund a game that I’ve played for more than two hours?

No, you cannot. Steam’s refund policy only allows refunds for games played for less than two hours.

3. Can I refund DLC, add-ons, or in-game purchases?

No, you cannot. Steam’s refund policy doesn’t cover these items.

4. Will I receive a full refund?

Not necessarily. If the game is part of a sale or bundle, Steam may refund you the sale price instead of the full price. Additionally, refunds can be affected by currency exchange rates and transaction fees.

5. How long does it take for Steam to process a refund?

Normally, Steam refunds take around seven days to process. However, depending on the payment method used, it can take up to ten days to receive the refund.

6. Can I cancel a refund request?

Yes, you can cancel your refund request at any time, as long as it hasn’t been approved yet. To do so, go to your Purchase History and click on the “Cancel request” button next to the game that you’ve requested a refund for.

7. Can I request a refund for a game gifted to me by someone else?

No, you cannot. Only the purchaser can request a refund for the game.

8. What happens if my refund request is denied?

If your refund request is denied, you’ll receive an email from Steam explaining why your request was rejected. You can then choose to accept the decision or contact Steam Support for further assistance.

9. Can I refund games bought from third-party sites?

No, you cannot. Steam’s refund policy only applies to games bought directly from Steam.

10. Can I refund games on my console?

No, you cannot. The refund policy only covers games purchased on the Steam platform for PC and Mac.

11. What happens if I refund a game and then decide to purchase it again later?

If you refund a game and later decide to purchase it again, you’ll need to repurchase the game at its current price.

12. Can I refund games that I bought in a physical store?

No, you cannot. Steam’s refund policy only applies to games bought directly from the Steam platform.

13. Is there a limit to the number of refunds I can request?

Steam doesn’t have an official limit on the number of refunds you can request, but repeated requests may cause Steam to flag your account, and might even lead to account suspension.


Challenger, we hope this guide has been helpful in answering your questions about how to refund a game on Steam. Remember, refunds are possible, but they’re subject to the conditions spelled out in Steam’s refund policy.

Be sure to read and understand the policy thoroughly, and follow the steps we’ve outlined in this article to make the refund process as smooth as possible.

If you’re still having issues with your refund request, don’t hesitate to contact Steam Support for assistance. With this knowledge, you’re now one step closer to mastering the art of getting refunds for Steam games that don’t meet your expectations.

Disclosure Statement

The information contained in this article is intended for educational and informational purposes only. It is not meant to be a substitute for professional gaming advice. The author and publisher disclaim any liability for any damages or losses resulting from the use of this information.